ACCESSIBILITY

Accessibility Statement

We are committed to the accessibility of our website for all persons, including people with disabilities. In furtherance of our commitment, we proactively work to align our website with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) to support the use of assistive technologies and provide accessible content.


If you encounter any accessibility issues while visiting our website, need accessible services and information, or have suggestions for improvement, we encourage you to contact us at    or  (711) TTY.

Here’s the full verbiage for your Privacy Policy and Terms of Service:


Privacy Policy

Effective Date: DECEMBER 2024

LBK Residential ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lbk-residential.com or use our services, including text messaging communication. Please read this policy carefully to understand our views and practices regarding your personal information.

1. Information We Collect
  • Personal Data:  Includes name, phone number, email address, and any other information you provide when contacting us or using our services.
  • Non-Personal Data: Includes IP address, browser type, operating system, and website usage patterns collected via cookies or analytics tools.
2. How We Use Your Information

We may use the collected information to:

  • Provide, operate, and maintain our services.
  • Communicate with you, including via SMS, regarding appointments, account notifications, or updates.
  • Improve website functionality and user experience.
3. Data Sharing and Third-Party Access
  • We do not sell, trade, or rent your personal information to third parties.
  • Text messaging opt-in data and consent will not be shared with any third parties.
  • We may share your information with trusted service providers to facilitate our services, under strict confidentiality agreements.
  • SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes
4. Your Rights
  • Opt-Out:  You can opt out of SMS communications at any time by texting STOP.
  • Access: Request a copy of the information we hold about you.
  • Correction: Update or correct your personal information.
5. Data Security

We implement reasonable technical and organizational measures to safeguard your information from unauthorized access, loss, or misuse.

6. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at admin@lbk-residential.com.


Terms of Service

Effective Date: DECEMBER 2024

These Terms of Service ("Terms") govern your use of the services provided by LBK Residential, including SMS notifications and website use at www.lbk-residential.com.

1. Acceptance of Terms

  • By using our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. SMS Communications Policy

a. Consent and Information Use

  • By providing your mobile number and opting in to receive SMS messages, you consent to receive text communications from LBK Residential. Information (such as phone numbers) collected through the SMS consent process will not be shared with third parties for marketing purposes.

b. Types of Messages You May Receive

  • If you have opted in, you may receive messages related to:
  • Appointment reminders
  • Follow-up notifications
  • Billing inquiries
  • Lease or maintenance updates
  • Example
  • "Hello, this is a reminder of your upcoming appointment with LBK Residential at [Property] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

c. Message Frequency

  • Message frequency may vary depending on the type of communication. For example, you may receive up to 2 messages per week regarding appointments or account status.

d. Message and Data Rates

  • Standard message and data rates may apply depending on your mobile carrier’s plan. These charges may differ based on domestic or international message delivery.

e. Opt-In Methods

  • You may opt in to receive SMS messages by:
  • Submitting an online form
  • Checking the SMS consent box on relevant documents or applications

f. Opt-Out Methods

  • You may opt out of receiving SMS messages at any time by:
  • Replying "STOP" to any text message received
  • Contacting us directly at admin@lbk-residential.com

g. Help and Support

  • For help, reply with the keyword “HELP.” Alternatively, you may visit our Contact Page or email us directly for support.

h. Standard Messaging Disclosures

  • Message and data rates may apply.
  • Opt out at any time by texting “STOP.”
  • For assistance, text “HELP.”
  • Message frequency may vary.

3. User Responsibilities

You agree not to:

  • Use our services for any unlawful purpose
  • Share your account or personal data with unauthorized individuals

4. Limitation of Liability

LBK Residential is not liable for:

  • Delays or failures in SMS delivery due to network or carrier issues
  • Unauthorized access or misuse of your data caused by user negligence

5. Changes to Terms

  • We reserve the right to update or modify these Terms at any time. Continued use of our services after such changes constitutes your acceptance of the revised Terms.

6. Contact Information

For questions or support, please contact us at
📧 admin@lbk-residential.com
🌐 www.lbk-residential.com